Xcel Energy Ramps Up Staffing For Potential Storms And Offers Tips For Staying Safe

With a major storm predicted to hit Minnesota July 19, Xcel Energy provides the following tips to stay safe, report outages, and stay informed when severe weather strikes.

Reporting Outages

Help Xcel Energy get a jump on power restoration by reporting outages:

  • using the Xcel Energy mobile app available on iOS and Android
  • online at com/out
  • texting OUT to 98936 to report an outage, or STAT to the same number to check the status of a power outage
  • calling 1-800-895-1999 and following the prompts (The automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time.)

Staying Informed

If outages occur, it’s important that customers have access to the most recent updates about their power restoration. Stay informed by visiting the Xcel Energy website or by downloading the mobile app available on iOS and Android. Additionally, the website hosts an outage map that displays information on the number of customers out and anticipated time for restoration. Customers can also stay informed by following Xcel Energy on Facebook and Twitter.

Staying Safe

  • Stay away from downed power lines. Always assume an electric line, even one that is on or near the ground, is energized and therefore dangerous. Never, under any circumstance, touch or move a downed power line. If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.
  • Build a home emergency kit. Xcel Energy recommends assembling an easily accessible kit that can be used in the event of a power outage. Useful items may include:
    • Xcel Energy phone numbers (1-800-895-1999 for residential or 1-800-481-4700 for business)
    • battery-powered radio or television
    • flashlights
    • batteries
    • back up phone chargers
    • a phone that does not require electricity
    • non-electric alarm clock
    • bottled water and nonperishable food
    • manual can opener
    • first aid kit
    • extension cords (for partial outages)
    • manufacturer’s instructions on how to manually open power-operated doors (eg, garage doors)
  • Observe food safety. According to the United States Department of Agriculture, food safety is directly related to the temperature of the food. To maintain refrigerator and freezer temperatures, keep doors closed as much as possible. A full freezer will stay at freezing temperatures for approximately two days, and a half-full freezer approximately one day. Visit the USDA website for more information.

“We understand our customers depend on us to quickly and safely restore service if their power goes out,” said Troy Browen, director of Xcel Energy’s control center operations. “Our employees are well-prepared for severe weather in this part of the country, and are ready to answer the call when our customers need us.”

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