Frequently Asked Questions

The white lines show the anticipated work area of the underground fiber installation.

No. These flags are required by law and indicate where underground private utilities such as gas, electric, and cable are located. View the Gopher State One Call website for more information.

Fiber companies must obtain a City right-of-way permit and meet the requirements of City Code. If the requirements are met, the City cannot deny the permit. The City also cannot choose one fiber optic service provider over another.

Fiber optic service is considered a private utility and is regulated by the Federal Communications Commission (FCC). The FCC is responsible for managing the business practices of each internet company. View the FCC website for more information.

Within the Minnesota Department of Employment and Economic Development, the Office of Broadband Development also helps understand broadband options and works to improve the availability and use of high-speed broadband services. View the Office of Broadband Development website for more information.

Fiber companies try to avoid disturbing existing landscaping and other items. However, items within the right-of-way or easement may be affected. It is beneficial for the contractor to be aware of any underground items you may have in the right-of-way. Please mark or flag all sprinkler heads, dog fence lines, sump pump lines, or other underground items in the right-of-way or easement to make sure they are avoided as much as possible during construction. If you have concerns related to these items in the right-of-way or easement, contact the company or contractor performing the work.

Active construction is typically finished within one to two weeks. Restoration of grass and other surfaces and items impacted by construction may take longer to complete. The City does not control the pace or schedule of the work. 

Construction crews often dig small holes to visually confirm that the fiber installation will not hit an existing underground utility.

Fiber companies install utility boxes that are flush with the ground. These boxes typically have a green cover. Some areas within the right-of-way or easement may also have a small above-ground pedestal.

Fiber companies are responsible for restoration of any items affected, such as grass, sprinkler systems, invisible fences, asphalt, concrete, etc.

Contact the company or contractor responsible for performing the construction. Use the interactive map above to view contact information.

Residents are not obligated to sign-up for service.