To better serve a growing senior population and respond to an increasing number of mental health-related calls, the Golden Valley Police Department (GVPD):
- developed a community health officer position
- partnered with Hennepin County on an embedded social worker program
The community health officer helps people who are going through or struggling with a mental health or chemical dependency issue. That support extends to family members of the person in crisis as they go through their own struggles and also need resources and support.
Once the community health officer makes contact with someone who needs assistance, he or she can connect them with multiple service providers throughout the metro area and follow up as requested.
To further its commitment to mental and community health, the City of Golden Valley and its Police Department are partnering with Hennepin County’s Sheriff’s Office and Behavioral Health to pilot the 911 Embedded Social Worker program.
When community members reach out to 911 for support in a variety of situations, responding officers will now have support from a mental health social worker based in 911 dispatch.
Smart911 is a free service that aims to provide better and faster public safety services.
When making an emergency call with a registered phone number, a personal profile is automatically displayed to the 911 call-taker, allowing dispatch to send the right response teams to the right location with the right information. Profiles can include:
- emergency contact information
- medical history, including medications, medical equipment, and medical conditions
- property layouts, access points, and utility information
- number of people and pets on the property, and more
Smart911 is available in all 50 states and in more than 3,500 municipalities across the country and was recently adopted by the Hennepin County Sheriff’s Office.
Registration can be done online at smart911.com or via the Smart911 mobile app.